Field Supervisor Enterprise Account

Position Summary

The Field Supervisor is the primary owner and point of accountability for a single major pest control client account. This role requires extensive pest control knowledge, strong technical expertise, and the ability to ensure services meet regulatory, client, and industry best practices.

The Field Supervisor is responsible for overseeing service quality, compliance, reporting, and client communication while leading and developing service technicians assigned to the account. This position demands a high level of attention to detail, professional client-facing communication, and technical proficiency to produce accurate pest control reports, interpret service data, and present findings to client stakeholders.

The Field Supervisor is expected to manage the account as if it were their own business, owning service execution, client satisfaction, documentation, and continuous improvement.

Essential Functions & Responsibilities

Pest Control Expertise & Compliance

• Apply advanced knowledge of structural, commercial, and integrated pest management (IPM) practices to oversee service delivery.

• Ensure all services comply with federal, state, and local pest control regulations, health department requirements, and client-specific standards.

• Maintain deep familiarity with pest biology, treatment methods, monitoring systems, and equipment used within client facilities.

• Verify all licenses, certifications, extermination service reports, consumer postings, and health department documentation are current and accurate.

Account Ownership & Client Management

• Serve as the primary pest control subject-matter expert and point of contact for a major client account.

• Conduct regular on-site inspections and scheduled meetings with facility managers and client stakeholders.

• Review logbooks, monitoring devices (fly lights, multi-catch traps, bait stations, etc.), and service histories to ensure effectiveness and compliance.

• Address service concerns with clear root-cause analysis and documented corrective actions.

• Provide weekly written updates to leadership on account performance, risks, and priorities.

Service Quality & Oversight

• Review service tickets in PestPac service-by-service to ensure accuracy, regulatory compliance, and alignment with treatment protocols.

• Perform quality control services using the established 4-step QC process, including:

  • Sanitation and Fly Management Reports

  • Technician Quality Performance Reports (minimum 6 annually per technician)

  • Verification of monitoring device placement, maintenance, and documentation

• Occasionally perform pest control services to support staffing needs, seasonal demand, or quality assurance, completing all required service and QC documentation.

Team Leadership & Technical Development

• Supervise, coach, and train pest control technicians assigned to the account.

• Ensure technicians maintain required certifications and demonstrate strong technical competency in pest identification, treatment application, and documentation.

• Conduct ride-alongs and in-field technical coaching to reinforce best practices and improve service consistency.

• Identify performance gaps and implement corrective training or process improvements.

Timekeeping, Payroll & Operational Oversight

• Review and approve technician timecards daily using GPS and system data.

• Monitor route efficiency and service execution to minimize downtime while maintaining service quality.

• Ensure proper documentation for incidents, vehicle accidents, and injuries.

Reporting, Technology & Professional Presentation

• Utilize PestPac and related pest control systems to document services, generate reports, and track account metrics.

• Prepare professional, client-ready reports summarizing findings, trends, and recommendations.

• Present technical pest control information clearly and confidently to non-technical client stakeholders and internal leadership.

Account Growth & Service Expansion

• Identify opportunities to recommend additional pest control services or program enhancements based on site conditions and risk assessments.

• Support service expansion through clear technical justification and documentation.

Required Knowledge, Skills & Experience

• 5-7 years of hands-on pest control experience, preferably in commercial and/or complex facilities

• Proven experience managing large, high-profile pest control accounts, including direct client interaction and ongoing relationship management

• Extensive knowledge of Integrated Pest Management (IPM) practices, pest biology, monitoring systems, and treatment methodologies

• Demonstrated ability to oversee services in regulated environments and maintain compliance with health department and client standards

• Active pest control licenses and certifications (or ability to obtain and maintain as required)

• Strong attention to detail with advanced documentation and reporting capabilities

• Excellent customer service, communication, and professional presentation skills

• Proficiency with pest control software and technology (PestPac preferred)

• Ability to operate independently and take full ownership of a major client account

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